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Turkey Hill Dairy

Turkey Hill Dairy

www.turkeyhill.com
What is your customer experience with Turkey Hill Dairy?

Turkey Hill Dairy Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Turkey Hill Dairy has a 1.9 star rating from 15 reviews, consumers mostly dissatisfied; rating distribution shows 80% unfavorable and 20% positive. 100% of users would likely recommend Turkey Hill Dairy to a friend or colleague.

Key Takeaways for Future Customers

  • Product quality concerns include shells, plastic, mold, missing mix, and underfilled cartons.
  • Customer complaints note phones and emails often unanswered and poor store-level service.
  • Fuel pumps and card readers frequently broken; store management and hours reported inconsistent.

Negative Feedback / Risk Areas

  • Recurring reports of foreign objects in ice cream and iced tea contamination.
  • Underfilled containers and ingredient substitutions causing false advertising claims.
  • Billing and website issues alongside unresponsive customer service and broken pumps.

Positive Feedback

Some customers praise flavor variety, good ice cream in many flavors, available gasoline, and a few well-run stores like Fleetwood, PA; price level noted as low.

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Media from reviews

Turkey Hill Dairy - Pecan ice cream
Turkey Hill Dairy - Pecan ice cream - Image 2Turkey Hill Dairy - Pecan ice cream - Image 3Turkey Hill Dairy - Pecan ice cream - Image 4Turkey Hill Dairy - Ice cream content disappointmentTurkey Hill Dairy - Ice cream content disappointment - Image 2Turkey Hill Dairy - Ice cream content disappointment - Image 3
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Show reviews that mention
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Jamez F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Millmont, Pennsylvania

Pecan ice cream

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Turkey Hill Dairy - Pecan ice cream
Turkey Hill Dairy - Pecan ice cream - Image 2
Turkey Hill Dairy - Pecan ice cream - Image 3
Turkey Hill Dairy - Pecan ice cream - Image 4
Updated by user Mar 24, 2026

Yes it was probably only one out of a hundred ice cream butter pecan that still had a chunk of shell still in it. The fact is after chemotherapy your teeth go bad and it knocked of one of my new crowns that cost $600. Then I had to pay to get it put back on.

Original review Jan 20, 2026

I was eating butter pecan ice cream and bit down on a pecan shell and knocked my crown loose! I won't buy Turkey Hill anymore!

Cons:
  • Apparently they leave shells in ice cream

Preferred solution: Get tooth looked at

User's recommendation: I won't buy Turkey Hill anymore

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Debra M Bhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ice cream content disappointment

AI Highlights
  • Shop Rite quart cookie dough was 3/4 full.
  • Bottom shows Best used by Dec/05/2025; code 42-092 22:18 L2/47; asks if underfill is due to machine issue.
Turkey Hill Dairy - Ice cream content disappointment
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I have purchased a quart of chocolate chip cookie dough at Shop Rite. I have pictures that I can forward to you.

The information on the bottom of the container said: 'Best used by Dec/05/2025. 42-092 22:18 L2/47. The reason I am writing is that the container was not filled. It was 3/4 filled.

I do not know if your machines had a malfunction or if this is the new measurement. Please let me know.

I thought I was paying for a full container and only received 3/4. Thank you.

Pros:
  • Always good ice cream
Cons:
  • Not a full container

Preferred solution: Full refund

User's recommendation: Is the content of ice in Turkey Hill down only 3/4 instead of a filled container?

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John B Xun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to contact anyone, they refuse to answer their calls

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I have tried to contact Turkey Hill Dairy for three weeks now. Nobody answers the phones!

You cannot even leave a message!

Will not answer emails! How can you honestly run a business like that?

Cons:
  • Everthing

Preferred solution: A phone call from the personality department

User's recommendation: Don’t buy their products!…Don’t work for them!

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Ronald B Jzi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Upper Moreland, Pennsylvania

Choco Mint Chip

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AI Highlights
  • Gray/black discoloration on top and lid.
  • They claim a liquid chip explodes in cold ice cream causing gray appearance.
Turkey Hill Dairy - Choco Mint Chip
Updated by user May 09, 2025

They sent me 2 coupons for free ice cream.

Original review May 09, 2025
I recently purchased a container of choco mint chip ice cream. When I opened it, I found a gray/black discoloration on the top of the ice cream as well as the inside of the lid.

It was very disturbing to look at. When I contacted Turkey Hill, I was advised that they use, in their own words, a 'liquid chip that explodes when it meets the cold ice cream that can take on a gray appearance.' Really? They are obviously not using choco chips (as per the ingredient list), but some form of alternate replacement. Their ingredient list does show choco chips as the fourth ingredient.

There is nothing about replacements or alternates. Also, what exactly are they using to replace chocolate that turns gray?

Has anyone ever heard of gray chocolate? We are all used to shrinkflation and inferior ingredients, but gray chocolate may be an all-time low.
Cons:
  • Not knowing what i am buying and eating

Preferred solution: Honesty and the ingredients they claim they are using.

User's recommendation: Avoid Turkey Hill ice cream, or at least this flavor in particular.

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Kevin D Bcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have a problem with ice tea

AI Highlights
  • Bought 8 Walmart Turkey Hill iced teas; all had a funny substance.
  • They had bottom debris and didn't taste like Turkey Hill; second batch had the same issue.
Turkey Hill Dairy - Have a problem with ice tea
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Bought 8 iced teas at walmart the 8th of may and when i bought them they not only had the funny substance . Also poured a glass and it was not only stuff on the bottom but did not taste like turkey hill iced tea let me know it this is normal to be honest I don't think it is. I thought it was only one batch, but this is the second time I bought 8 and all of them are like this no one wants to drink and I don't blame them but I wasted money on it.

Loss:
$54
Pros:
  • Taste good ice cream and all
Cons:
  • Iced tea

Preferred solution: Full refund

User's recommendation: How do you explained the crap at the bottom need

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Don C Mcv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ongoing Problem

AI Highlights
  • Pumps at TH often malfunction or won’t read my card.
  • There is no card swipe at these pumps; issue today in Columbia and Wrightsville.

Seems like every time I stop at TH to fill up gas tank, most of the pumps are not working or for some reason, it reads my card hip bust then says swipe card. The issue is, the pumps do not have a way to even swipe a card.

UNREAL. So, last time I am stopping at TH for gasoline. I and more and more frustrated.

This happened today in Columbia and Wrightsville both! Such a waste of time.

User's recommendation: Get new scanning or pumps, not sure which. Appear to be very old pumps/scanning OR someone doesn't know what they are ding!

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Rogena Vdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Close when they want to

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AI Highlights
  • Customer alleges discrimination at a store.
  • Was told alcohol sales ended at 1:45 vs 2:00 posted; beverages refused.
  • Others were sold after 2:00 am.

I was discriminated against at one of your establishments.I was falsely told that turkey hill stop selling all alcohol at 1:45 not the 2am as posted .He wouldn't even sale me the little beverages on the counter.This is unacceptable behavior and he sold other people the product after 2:00 am.He targeted me I will take further action if this matter isn't resolved and that person understands that 2 am means exactly that.I know this is a good company and I've shopped there for years.

User's recommendation: Don't go there

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Anonymous
map-marker Schuylkill Haven, Pennsylvania

Bad service, not from the workers.

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AI Highlights
  • Store 95022: broken machines not fixed; money order machine down for months.
  • If I must shop elsewhere, the new place will get all my business.

Store number ( 95022

Get broken machines fixed. Money order machine broken down for close to 2 Months.

If I have to go some where else for the ones I always buy there that new place will get all my business, around $ 2.500.00 a Month.

User's recommendation: Go to where you can get good service, one stop shopping.

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diane L Ani

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

PISSED!

AI Highlights
  • Waited on hold over 8 minutes with no answer.
  • They do not value my time or loyalty.
  • I will not be returning as a customer.

I waited on hold today for over 8 minutes w/o anyone picking up on their customer (dis) service line. I do not need their product, I can do without it, as they do not try hard enough for my business, as other businesses do.

If they are not going to man their phones properly, then they should not offer a phone # as a means of contacting them.

They neither value my business nor respect my time. My loyalty has come to an end.

User's recommendation: Just wait until you have need of calling them - then the walls come tumbling down! Go ahead and try contacting them on their pseudo customer service line!

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Beth D Cnc

Management has bad attitude

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AI Highlights
  • A manager at the Jonestown, PA location is rude and unhelpful.
  • The reviewer won't be returning and used to visit about three times a week.

Your Jonestown,PA location has a manager who treats customers like *** She will not help you if you ask and she is always rude as heck. I won't be returning. I usually go there 3 tines a week.she is making your customers not want to return do no go here

User's recommendation: Go elsewhere

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Beth D Cnc

Nasty management

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AI Highlights
  • Management complains and has a bad attitude toward customers.
  • Management won't help customers and talks to men she knows, so I won't be returning.

Management is always complaining, has serious bad attitude towards customers and will not help customers but has time to talk to men she knows while telling others she has no time to help you. I go here a lot but will not be returning

User's recommendation: Go elsewhere

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Anonymous
map-marker Stockholm, New York

False advertising of food in store.

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Believe the customer and check the price refund the money owed. Price gouging is illegal.

Wood outside for campfire double the price, so sad. Propane double on exchange tanks .

User's recommendation: Do buy there go to someplace else

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Anonymous
map-marker Philadelphia, Pennsylvania

Have a problem with ice tea

AI Highlights
  • Bought 8 gallons of tea and found a substance at the bottom of a glass, same issue at the bottom of every gallon and it's not normal, contact ASAP.

I purchased 8 gallons of your tea as usual and then realized a substance at the bottom of the glass.Then I looked the bottom of every gallon and there is something on the bottom, I buy a lot of your product this is not normal, please contact me asap. Thank you.

User's recommendation: Want to see how you handle my problem first.

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Anonymous
map-marker Philadelphia, Pennsylvania

Have a problem with ice tea

There is a substance at the bottom of every glass and larger amount of substance on bottom of every gallon container I purchased, WHY and WHAT is it, need to return. Phone number 267 994 ****.

User's recommendation: Need to see if and when you handle my problem

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Anonymous
map-marker Burton, Michigan

MOLD!

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AI Highlights
  • Found a slimy substance in the drink.
  • The substance dried to gray-green by the next day.
  • They offered a certificate and asked for the bottle back.

Do not purchase the Tukey Hill lemonade ice team. As I was drinking it, I felt something in my mouth.

I pull out a slimy substance.

The next day it dried and turned gray-ish green. Of course, they want the bottle back to inspect, but they only offered me a certificate as if I would ever purchase their products again!

User's recommendation: DO NOT PURCHASE THEIR DRINKS

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Genavieve G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Norriton, Pennsylvania

A complaint

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I was at your Turkey Hill location in Eagleville, PA. Every time I go into that location, there is a woman by the name of Lynn who is rude to us customers. I've heard her talk down to employees as if she is above them.

Cons:
  • Rude employee

Preferred solution: I’d like for one of your rude employees to get fired. This woman Lynn has been rude to me everytime I go into the eagleville location.

User's recommendation: I will never recommend anyone to that location with rude workers that work there.

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